Privacy

Privacy and data processing policy

What data of yours we use, what for, and how you can access, correct or ask us to delete it.

Last updated: October 2026

Who is responsible

BINANTOURS S.A.S. (tax ID / NIT 901.549.998-0), a special transportation company based in Barranquilla, Colombia, is responsible for processing your personal data.
Contact for personal data matters: binantours@gmail.com, WhatsApp +57 300 832 5984 and phone +57 300 293 2467.
This policy is governed by Colombian Law 1581 of 2012, Decree 1377 of 2013 and other Colombian data protection rules.

When you message us on WhatsApp: your profile name, your mobile number and the content of the conversation.
When you request a quote (on WhatsApp or in the trip form): the service, origin, destination, dates and times, number of passengers, luggage and any comments you leave.
When you book: the traveler's details (name and mobile number) and the information needed for payment and invoicing.
When you visit binantours.com: browsing data (pages viewed, device, approximate city and the channel you came from) through Google Analytics, Microsoft Clarity and Meta Pixel cookies.

To reply to your messages, prepare and send your quote, and coordinate the booking and the service.
To meet the legal obligations of special transportation (FUEC, insurance policies) and invoicing.
To measure which channels and ads work, so we can improve the website and our advertising.
We do not sell your data or use it for purposes other than those described here.

Meta Platforms (WhatsApp Business, Facebook and Instagram), which lets us receive and send messages and measure ads.
Our technology providers, which store the information on their servers: Hetzner (WhatsApp assistant servers, located in Germany), Vercel (website), Google and Microsoft (website analytics).
The driver or partner company providing your service, only with the data needed to do so.
Authorities, when a law or an order requires it.
Some of these providers are outside Colombia; by using our channels you authorize that transfer, which is made with providers offering adequate levels of protection.

Our WhatsApp has an automated assistant that guides you through requesting a quote. At any time you can type «asesor» to talk to a person.
Conversations and requests are kept to follow up with you and improve the service, and only the Binantours team can see them.

For as long as the business relationship lasts and as long as needed to fulfill the purposes described and our legal, accounting and tax obligations.
When it is no longer needed, it is deleted or anonymized.

To access, update and correct your data.
To request proof of the authorization you gave us and to know how we have used your data.
To revoke the authorization or ask us to delete your data, when there is no legal or contractual duty to keep it.
To file complaints with the Superintendence of Industry and Commerce (SIC) after submitting your claim to us.

Write to binantours@gmail.com or on WhatsApp at +57 300 832 5984 with your name, your mobile number and what you need (for example: «please delete my data»).
We answer inquiries within 10 business days and claims within 15 business days, as the law requires.
When we delete your data, we will confirm it through the same channel.

We protect information with encrypted connections, restricted access with username and password, and backups.
If we change this policy, we will publish the new version here with its date.

By messaging us on WhatsApp, filling in the trip form or using this website, you authorize the processing of your data under this policy.